Shipping policy


Thank you for choosing Honister Slate. We want your experience with us to be smooth and reliable - below, you’ll find all the key information about how we handle deliveries.

Order Confirmation & Tracking

Once your order is placed, you’ll receive a confirmation email.

As soon as your items are dispatched, we’ll send you a shipping confirmation with tracking details so you can keep an eye on your delivery every step of the way.

Processing Time 

  • Off-the-shelf items: We aim to dispatch within 48 hours of your order being placed. This may be longer during holiday periods.

  • Bespoke items: These are made to order and currently take 7 to 10 days for production before dispatch.

  • We currently only deliver to the mainland UK.

Shipping Rates & Delivery Times

  • Standard UK delivery: GBP 8.50 (excludes aggregates and large/palletised items).

  • Delivery time frame: Typically takes 2 to 4 business days, in addition to processing time.

  • We only ship within the UK. For international enquiries, please contact us directly at sales@honister.com.

Click & Collect

You’re welcome to collect your order directly from us at:

Honister Slate Mine
 Honister Pass
 Keswick
 Cumbria
 CA12 5XN

We’re open 7 days a week, from 8:30 am to 5:00 pm.

Once your order is ready, we will send a ready-to-collect confirmation email. Please wait for confirmation before visiting.


Aggregate / Large Item Deliveries (Bulk & Palletised)

Some of our larger products - including aggregates and bulk slate orders - are delivered via third-party hauliers using a wagon with a tail lift and manual pallet truck.

Important delivery details:

  • Delivery is kerbside only or to the nearest accessible point on a hard, level surface (e.g. tarmac or concrete). The delivery vehicle cannot access soft ground, unpaved areas, gravel, cobbles, grass, or any other off-road surfaces.

  • Deliveries are typically made by an 18-tonne rigid vehicle, approximately 12m (L) x 2.8m (W) x 4m (H). Please ensure there are no access restrictions, such as:

    • Overhanging trees or power lines

    • Tight corners or narrow entrances

    • Steep driveways or tight turns

    • Narrow lanes (parking & loading restrictions)

  • The delivery driver cannot assist in moving your goods beyond the drop-off point accessible by the pallet truck.

  • It is the customer’s responsibility to notify us in advance of any access limitations. If the property is inaccessible or no one is available to sign for delivery, re-delivery charges will apply.

  • Pallets will not be left if the delivery area is deemed unsafe (e.g. on roads, public paths, ungated driveways, open or exposed spaces).

  • While we will always strive to deliver your order on your chosen date, we cannot be held responsible for delays caused by circumstances beyond our control.

  • If delivery cannot be completed or accepted after dispatch, we regret that we cannot offer refunds. You will receive an email from our hauliers (The Pallet Line) confirming your delivery.

  • To track your order, visit: https://www.tpnconnect.com/Tracking

 

Delivery Issues

  • Please ensure your delivery address is accurate and complete.

  • If your parcel is returned due to incorrect details or is refused, re-delivery charges will apply.

  • If your delivery hasn’t arrived as expected, contact us at sales@honister.com and we’ll investigate as quickly as possible.

  • Whilst we will always make every effort to deliver on the agreed date, we cannot be held responsible for circumstances beyond our control that may cause a delay.

 

Damaged or Missing Items

  • Please inspect your delivery on arrival and check for any visible damage before signing for the goods.

  • If your items arrive damaged or are missing:

    • Ensure this is clearly noted on the courier’s paperwork at the time of delivery.

    • Contact us as soon as possible to report the issue so we can resolve it swiftly.

If you have any questions about delivery or need help with your order, don’t hesitate to reach out at sales@honister.com.